Shipping policy
At Sleepy Buds, we're committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.
Order Processing
- Orders are processed within 1–3 business days after payment is received.
- Orders are not processed or shipped on weekends or holidays.
- During periods of high order volume, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
- United States: 5–10 business days
- Canada: 7–15 business days
- International: 10–20 business days
Please note that these are estimated delivery times and are not guaranteed. Shipping delays may occur due to weather, customs processing, carrier delays, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated at checkout unless otherwise stated. From time to time, Sleepy Buds may offer free shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take 24–48 hours to appear after your package has been dispatched.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Sleepy Buds is not responsible for delays or additional costs resulting from incorrect or incomplete addresses. If an order is returned due to an incorrect address, additional shipping charges may apply to resend the package.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to investigate the issue and assist you in resolving it as quickly as possible.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged product and packaging. We will review your claim and provide an appropriate resolution.
Customs, Duties, and Taxes
International customers are responsible for any customs duties, import taxes, or fees imposed by their country's customs authority. These charges are not included in the purchase price or shipping cost.
Contact Us
If you have any questions regarding shipping or your order, please contact the Sleepy Buds customer support team through the contact information provided on our website.